Three out of five companies surveyed have seen lead times increase by two to six weeks as a result of maritime shipping problems, with 19% beyond six weeks.
Expectations around speed and efficiency have never been higher. As people access vast ranges of products, services, and experiences seamlessly, consumers expect brands and retailers to respond quickly as they flow between online and offline touchpoints.
In this edition, we take a look at how the strategic priorities around speed have shifted since the Covid-19 pandemic, and what we can expect moving forward.
33%
of repeat consumers would choose to abandon a retailer if they had a ''difficult'' returns experience.
101k
Ted Baker fulfilled an extra 101,000 online orders in one year following the implementation of a new ship-from-store initiative.
Source: Fashion
United, 2020
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